1. CONDITIONS PRECEDENT

Entry to the premises of the “ACCIONA OPEN DE ESPAÑA” TOURNAMENT requires a valid ticket, pass or credentials issued by or on behalf of the ACCIONA OPEN DE ESPAÑA (or MADRID TROPHY PROMOTION S.L.), which must be kept at all times and be available for authorised personnel to check at any time.

The purchase of any tournament ticket implies the acceptance of the following Terms and Conditions, which have been established for all of our visitors’ safety and enjoyment and may be modified at any time. Ticket sales are understood to have been made at our corporate address.

Any breach of these Terms and Conditions may result in the offender being denied access or expelled from the premises and, where necessary, legal action may be taken by the ACCIONA OPEN DE ESPAÑA.

*MADRID TROPHY PROMOTION S.L. warns that the programme for the ACCIONA OPEN DE ESPAÑA Tournament may, due to force majeure, undergo changes that, where applicable, shall be duly announced on the website https://accionaopen.com/ as the date of the tournament approaches.

The purpose of the following ticket-sales conditions is to establish the terms and explain the details of ticket-purchasing operations by users who acquire tickets by this means, as well as the rights and obligations entailed with the purchase of tickets.

Those purchasing tickets shall have the right to a total or partial refund of the amount paid for the ticket in the event that the session or day of golf is cancelled or significantly modified, except in cases where the cancellation or significant modification occurs once the day’s play is already underway or is caused by force majeure. A change of player for another in the same category shall not be considered significant, whatever the reason for the change.

Except for the cases expressly stated in the previous paragraph, the purchase of any ticket for any edition of the ACCIONA OPEN DE ESPAÑA tournament is final once it has been completed and exchanges or refunds will not be permitted.

You are formalising a commercial transaction with Madrid Trophy Promotions SLU (hereinafter MTP or THE ORGANISER), holder of CIF B62702204, domiciled at Camino de Perales 23 planta -1 28041 in Madrid. You may contact our company by emailing entradas@madrid-open.com.

In compliance with that provided in article 10 of the Law on Information Society Services and Electronic Commerce (Law 34/2002) we inform you that THE ORGANISER is a Limited Company registered in Madrid.

2. GENERAL CHARACTERISTICS

THE ORGANISER offers any interested party the option of acquiring tickets online in order to attend the various events it organises. Internet users accessing THE ORGANISER’s website and, specifically, this ticket sales section, voluntarily undertake and must respect the terms and conditions of the sales contract, to which they are subject, and which are detailed below.

3. FORMALISATION OF PURCHASE

From the moment the user makes the order to purchase one or more tickets, they shall be called a “BUYER”, and as such they shall be liable to the ORGANISER who will be the seller. Any purchase made online by the BUYER which is received by the ORGANISER shall be contractually binding.

 

The BUYER shall correctly and completely provide the data required of them and shall not enter any details of third parties. The receipt of the order to purchase shall be confirmed by the ORGANISER, by email or other means without delay, and from that moment the purchase shall be complete and both parties shall undertake to comply with that which has been agreed.

 

4. GENERAL CONDITIONS THAT GOVERN THE PURCHASE OF TICKETS ON THIS SITE

 

The purchase of tickets represents the BUYER’s acceptance of the following General Conditions:

 

1. TICKET PURCHASES
2. Tickets may only be purchased at the tournament organisation’s official sales points authorised by Madrid Trophy Promotion S.L. (hereinafter MTP), which will not be held responsible for tickets acquired outside these authorized sales channels.

 

1. Only on presentation of a valid ticket for each person will access be granted to the tournament and facilities.

 

1. The tickets contain various security mechanisms to ensure their authenticity and avoid any counterfeiting. However, MTP does not guarantee the authenticity of any tickets that are not purchased via one of the official channels.

 

1. The number of tickets and their price will be chosen by the BUYER during the purchasing process and may not be modified once the purchase is formalised.

 

1. The purchase of tickets through the ORGANISER’s official website includes the option to download tickets, allowing the buyer to download the ticket when the purchase process is complete (downloading a pdf file). In exceptional circumstances, for technical and or security reasons, the download service may be unavailable, in which case the BUYER must go to the ticket offices on the premises where the event is being held.

In order to collect the tickets, the BUYER must present the following at the ticket offices:

* Buyer’s ID card/passport

* The receipt for the purchase operation (confirmation of purchase), sent by email.

For security reasons, THE ORGANISER reserves the right to request the card used to make the purchase.

1. Once the ticket has been purchased, it may only be changed or refunded in the event of the cancellation or a significant modification to the event. In the event of a refund, THE ORGANISER will only reimburse the value of the ticket, and shall not be liable for any other expenses such as, for example, but not limited to, hotels, travel, food, allowance, etc.

 

1. Under no circumstances will duplicate tickets be issued nor will access without a ticket be allowed. MTP declines any responsibility for eventual loss, theft or damage  of issued tickets, nor for tickets acquired via unauthorized channels.

 

2. A surcharge of €2.00 (two euros) for service and management expenses shall apply to all tickets, regardless of their face value or the official sales channel by which they were obtained.  By accepting these Terms and Conditions the client indicates their express approval of this surcharge.

 

1. Children aged 3 or under do not pay to enter.

 

1. MTP shall not be held responsible for the possible fraudulent use of ticket(s).

 

1. The purchaser of the ticket assumes all responsibility in cases where his/her ticket appears to have been duplicated, photocopied or shows signs of falsification, thereby forfeiting all rights granted by the ticket for access to the premises.

 

1. MTP is entitled to deny access to the premises to holders of any tickets that are modified, corrected, crossed through, damaged or show signs of falsification.

 

1. Lost tickets will not be replaced. Under no circumstances shall access to the premises be allowed without the printed ticket(s) being shown.

 

1. EXCHANGES AND REFUNDS, RIGHT OF WITHDRAWAL

The purchase of tickets for the 2025 ACCIONA OPEN DE ESPAÑA is final and shall be deemed completed once the payment has been made. With the exception of the circumstances established in the last paragraph of clause 1 (CONDITIONS PRECEDENT) of these terms and conditions, tickets may not be exchanged or returned.

In the event of the total cancellation of the ACCIONA OPEN DE ESPAÑA Tournament, MTP undertakes to return the price of the ticket.

In the event of such changes, MTP will proceed as follows:

• It will publish them on its website so that users may be informed as soon as possible.
• It will send an email to the email address or an SMS (in the event that such service was procured) to the telephone number indicated by the user at the time of the purchase, informing them of said changes.
• In the event of the refund of the price, MTP will inform the user of the procedure to be used.

 

The website may be checked for any changes or cancellations that may have been established by the organisers of the ACCIONA OPEN DE ESPAÑA. Any customers who have purchased tickets will receive an email at the address provided when they signed up to our platform.

In the event of cancellation, the refund will be made within fifteen days of the date of the public announcement of the cancellation of the event.

Withdrawal.

ACCIONA OPEN DE ESPAÑA tickets are NOT covered by the right to withdrawal (article 103, section I) provided in Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Defence of Consumers and Users.

III. CHANGES TO THE SCHEDULE 

 

In the event that the schedule or timetable for the 2025 ACCIONA OPEN DE ESPAÑA tournament undergoes changes due to force majeure, security reasons, public disorder or a decision from any competent authority, MTP undertakes to announce such changes as soon as possible and, in all cases, as soon as the competition department makes the information public.

The suspension, modification or variation of the established schedule, for the reasons given above (force majeure), shall not generate any kind of liability for MTP.

MTP warns that adverse weather conditions such as rain, extreme heat or strong winds could lead to delays in the match schedules and, in such cases, it undertakes to announce such changes as soon as possible.

Weather conditions that may lead to changes in timetables and to the scheduling shall be considered force majeure.

Every spectator undertakes to keep hold of their ticket until they exit the premises, and must present it to any employee or collaborator of THE ORGANISER.

The holder of the ticket undertakes all the risks and dangers involved in attending the event, including the risk of being hit by a golf ball, excluding THE ORGANISER from any liability.

The inability of the BUYER to attend the event due to factors that are beyond the control of the ORGANISER and/or an error in the purchase shall not be cause for a refund of the value of the tickets.

5. CONDITIONS OF ACCESS AND PRESENCE ON THE EVENT PREMISES

 

1. THE PREMISES

 

All persons attending the ACCIONA OPEN DE ESPAÑA event recognize and accept that their movement within the premises or in the areas adjacent to the premises is their exclusive responsibility, and agree to absolve the organisers, MTP, and any other relevant entity from all liability regarding any risk, danger or loss, including injury or damage to persons or property, loss of property or any other incident that may occur as a result of their attendance of this tournament, all without prejudice to that provided in articles 1101 and those following of the Civil Code.

On behalf of Madrid Trophy Promotion S.L., we process the information provided to us in order to provide the service requested. The data provided shall be preserved while the commercial relationship persists or for as many years as necessary in order to comply with the legal obligations. The data will not be transferred to third parties except in the event that there is a legal obligation to do so. You have the right to obtain confirmation of whether or not we, Madrid Trophy Promotion S.L., are processing your personal data, therefore you have the right to access your personal data, rectify incorrect data or request the deletion of the data when they are no longer necessary.

1. RIGHT TO ADMISSION

 

The Organisation exercises its right to admission according to that established in article 24.2 of Law 17/1997 of 4 July on Public Events and Recreational Activities, and, to that effect, establishes the following requirements:

1. Admission may be refused to anyone behaving violently, or who may disturb the public or users or may disrupt the expected progress of the performance or activity.
2. The admission of under-18s is prohibited, except in the case of the receipt of express written consent at least 24 hours in advance, time during which the identification details of both the grantor and the minor are obtained from the person responsible for the minor. Minors who, in accordance with the applicable civil legislation, are emancipated are also exempt.
3. The right to admission is reserved by the organisers, MTP, who may deny access or remove from the premises any ticket holder who does not comply with the instructions of the organisers’ personnel, or who might reasonably be presumed to bring about a high-risk or dangerous situation for actual ticket holders and in particular for those persons who:

• Are of a violent disposition, especially those who have an aggressive attitude or cause a disturbance during competition or in the diligent use of the facilities or as a consequence of relations with other persons.
• Those who may pose a hazard or nuisance to other spectators, in particular those found taking drugs or narcotics or who show symptoms of having taken them and those showing significant signs of drunkenness.
• Those who hinder the normal progression of the event.
• Those accessing areas restricted to tournament personnel.
• Minors may only enter the venue accompanied by their parents, a legal guardian or a person responsible for them.
• Disorder, the possession of narcotics or being in a state of intoxication, whether evident or potential, shall be sufficient cause to deny entrance to anyone or to proceed to expel them from the ACCIONA OPEN DE ESPAÑA.
• Upon entering the premises, the public and their belongings may be searched and inspected in accordance with applicable legislation; they may not bring onto the premises any objects that could be considered dangerous by the organisers such as sparklers, fire-crackers, explosives, weapons, bottles, glass, or laser pointers, or those that are prohibited by law such as professional cameras, video cameras and recorders of any kind.

 

Expulsion from the ACCIONA OPEN DE ESPAÑA for any of the reasons contained in these conditions of admission shall not entitle the person concerned to a refund of the price paid for the ticket.

Every ticket holder is personally responsible for any actions or omissions that cause injury to a third party or material damage.

III- PROHIBITIONS AND RESTRICTIONS

 

The following is strictly prohibited:

1. Bringing and displaying signs, symbols, emblems or slogans which, due to their content or due to the circumstances in which they are shown or used could be considered to incite violent, xenophobic, racist or terrorist behaviour or as an act of sporting contempt towards the participants in the tournament.
2. Bringing or having in your possession, activating or throwing, within the grounds or courts on which the competitions are to be held or are in progress, any type of firearm or any object that could produce the same effects, likewise sparklers, fire-crackers, explosives or inflammable, smoke-producing, or corrosive products in general.
3. The use of all personal computers and handheld devices inside the confines (spectator area) of the tournament courts, with the exception of accredited members of the press, tournament providers and tournament staff who use these devices in carrying out their job.
4. No ticket holder may continuously collect, distribute, transmit, publish or disclose information pertaining to any results or statistical data related to any match while it is being played from within tournament grounds (from the beginning of a match to the end, for commercial purposes or gaming / gambling).
5. The use of lasers or laser pens for pointing and or any device that can alter the normal rules of competition.
6. Entry onto the premises in a state of drunkenness.
7. Bringing or selling any type of alcoholic beverage or narcotic or psychotropic substances, stimulants or similar products on the premises as well as their consumption or possession on the premises or on the golf course.
8. Entry onto the courts themselves or their surroundings is prohibited at all times.
9. Smoking is not allowed on the ACCIONA OPEN DE ESPAÑApremises, in accordance with the current legislation.
10. Bringing animals onto the premises, with the exception of those covered in law 2/2015 of 10 March in the Community of Madrid, regarding access for people with disabilities.
11. Access to the installations will be prohibited to ticket holders who have been banned from entering any sports grounds, until such time as the ban has expired.
12. Causing any disturbance of the order or to peoples security or to property or to the facilities.
13. Remaining standing on parts of the premises designed for viewing matches.
14. Entering the premises with bottles, cans, coolers or any other objects that may be considered dangerous by MTP.
15. Footwear with wheels or other equipment, including but not limited to scooters and bicycles. Any prohibited item that is relinquished as a condition for entering the tournament shall be considered irrevocably and voluntarily relinquished. Any item of this kind cannot be reclaimed and may be destroyed by MTP without liability.

 

ACCIONA OPEN DE ESPAÑA tickets may only be used for promotional purposes by tournament sponsors and partners, and with the express approval of the organisers.

Tickets are not to be used for commercial or promotional purposes aimed at third parties.

It is forbidden for anyone on the premises to carry out advertising or commercial activities, including the transmission of match scores, statistics or other data to unauthorised third parties, without the authorization of MTP.

On the premises, the use of or possession of promotional or commercial articles is strictly prohibited, as is the offering for sale or the possession of merchandise for such purposes (e.g. beverages, food, memorabilia, tickets, items of clothing, promotional items, etc.). Such items will be confiscated and temporarily held by the Police or security services where applicable.

1. AUDIOVISUAL RECORDING

All persons attending the tournament recognize that this is a public event, and they freely and willingly accept that their voices, images and faces may appear on television or radio broadcasts, either live or recorded, on video, in photographs and in any other media or audiovisual medium, now or in the future, without any compensation of any kind. MTP holds all the image and intellectual property rights for the event.

While on the premises, ticket holders may NOT:

1. use any electronic device to participate in online betting related to the result, progress, behaviour or any other aspect of the event, including, among other things, the use of betting exchanges;

 

1. use any electronic device to collect and/or broadcast any information or information on the progress, the behaviour, the result or any other aspect of the event or any other day of competition for betting activities, unlicenced commercial activities, or any other purpose that is a breach of these Conditions, unless PGA European Tour authorises or permits it;

 

1. offer bribes or payments to a third party to, in some way, fix or inappropriately influence the result, progress, behaviour or any other aspect of the Event.

 

If there is a security camera at the entrance, you are informed that images from it will form part of a file belonging to the ORGANISER for access control and event security purposes, as well as the resolution of any incidents. You may exercise your right to access, rectify, cancel and oppose the processing of your data with the event’s organiser.

1. If you travel to the premises by car, a parking pass must be purchased in advance on our website. Print your parking pass and place it somewhere visible in your vehicle. It will be scanned when you enter the premises. It is single use only, personal and non-transferable.
2. Vehicles with a pass with a reduced price for containing more than 3 people will be checked to ensure that this condition is met. Otherwise, a general pass must be purchased and the value of the other pass will not be refunded.

The ORGANISERS are not liable for objects left inside vehicles.

1. Regulations that must be complied with, both when entering and once on the premises, are as follows:

Access control:

• Entering with backpacks is prohibited.
• We recommend entering with small bags.

 

6.  THE USE OF TICKETS PURCHASED

 

1. Tickets purchased on this website must be kept until the day of the event as if they were cash. The BUYER of the ticket or the person in whose name the ticket is made out, assumes full responsibility in the case of its duplication, photocopying or falsification, foregoing any rights it grants them to enter the premises.
2. THE ORGANISER is in no way liable for the loss or theft of tickets, nor for that of any personal belongings.
3. Purchasing tickets does not give the BUYER the right to use them, or their content, for advertising, marketing, or promotional purposes (including in competitions, give-aways or raffles), without the express written consent of the ORGANISER. Failure to comply with this restriction may result in the ORGANISER cancelling the ticket(s) and starting any legal action considered appropriate to claim for any damages and harm suffered by the ORGANISER.

 

7. PERSONAL DATA AND PRIVACY POLICY

 

ACCIONA OPEN DE ESPAÑA (operated by Madrid Trophy Promotion S.L.) will have access to all of the personal data submitted on or through the website, or otherwise in connection with the purchase of any ACCIONA OPEN DE ESPAÑA tickets. Said data will be added to an automated file belonging to the ORGANISER, domiciled at Camino de Perales 23 planta -1 in Madrid.

This privacy policy (the “Privacy Policy”) outlines how we treat your personal information and forms part of the terms and conditions of the Site. This Privacy Policy applies only to this Site, and not to the collection and use of personal information by any third party via any website to which there are links on this Site. We are not responsible for the privacy policies of other websites, and encourage you to be aware when you leave our website, and to read all applicable terms, conditions and privacy policies when using other websites. Questions, comments and requests regarding this Privacy Policy and how we use your personal data should be addressed to us via our contact form:

https:// www.accionaopen.com

Use of this website implies your consent to our collecting and using personal information about you in accordance with this Privacy Policy.

Madrid Trophy Promotion S.L. would like to uphold a clear and honest policy to its users regarding privacy, usage of this site and handling of personal information. Complying with current laws and regulations, the sections below represent an agreement that the website visitor approves when using this webpage.

The personal data provided to, or collected by, our Services are processed on behalf of the ACCIONA OPEN DE ESPAÑA. If you have any concern about providing information to us or having such information used in any manner permitted in this Privacy Policy, you should not visit our websites or otherwise use our services.

This Privacy Policy describes the types of information we may collect from you or that you may provide to us when you visit our website and our practices for collecting, using, maintaining, protecting and disclosing such information. This Privacy Policy applies to information we collect: (i) through our Services, and (ii) in text and electronic messages between you and our Services.

This Privacy Policy does not apply to any other services or any information collected by us offline or via third-party sites that may be accessed through hyperlinks on our websites.

By accessing or using our Services, you agree to this Privacy Policy.

IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT ACCESS OR USE OUR SERVICES.

 

You are reminded of your right to access, rectify, cancel or oppose the processing of your data by means of written communication to the postal address Camino de Perales 23 planta -1 de 28041 Madrid, or the following email address: rgpd@madrid-open.com.

 

8. MADRID TROPHY PROMOTION’S SUSTAINABILITY POLICY FOR EVENTS

 

Madrid Trophy Promotion (MTP) wishes to set out its Policy for Sustainable Events Management, based on the standard UNE-EN ISO 20121:2012, aiming to comply with all the applicable regulations and striving for the continuous improvement of the activities the company undertakes, with a view to assuring the use and enjoyment all services under the best possible conditions, while always seeking to satisfy customers and foster overall sustainability, covering the environment, the economy and society.

This Sustainability Policy sets out the basic action principles related to sustainability that form the reference framework for setting sustainable-development targets, with management’s commitment to lead the way when it comes to managing the sustainability of events, and the whole organisation’s commitment towards its principles of governance as set out in the “Declaration of Purposes and Values for Sustainable Development”.

The design, organisation and holding of MTP’s sporting events must revolve around the following areas of action:

1. Transparency and ethical management: Compliance with the applicable legislation, fostering ethical actions based on upholding human rights, good governance practices and fair competition. Acting transparently, regularly publishing accurate key information about what the company does.
2. Personnel and developing talent: Generating a framework for industrial relations that encourages training for workers and their career and personal development, upholding the principle of equal opportunities and fostering a safe, healthy working environment.
3. Inclusivity and joint responsibility of all stakeholders: Providing innovative services, adapted to their needs and maintaining the highest standards of quality and excellence, developing an effective framework for responsible dialogue and communication with all stakeholders, preparing relationship plans to determine their expectations and needs, and carrying out actions that generate shared value. The role of all suppliers will be key when it comes to managing the sustainability of our sporting events, helping to identify expected needs to foster their sustainability.
4. Economic growth: Not only for the organisation of each event but going further, contributing towards the economic development of the host environment by giving priority to local products and services.
5. Social undertaking: For the community where the event is held and for the people involved in it, paying careful attention to the factors of accessibility, equal opportunities and upholding diversity.
6. Sustainable procurement: Including not only economic and technical aspects in the procurement of products and services but also the environmental and social aspects that affect their life cycle, considering sustainability criteria, upholding human rights, fostering responsible practices and contributing towards local economies.

 

The Sustainable Development Policy will be the basis for all the organisation’s activities, including event-related products and services. The Sustainable Development Policy will consider all requirements regarding:

• MTP as the main organising entity of the supply chain and all the organisations that can join in this task, including products, facilities and service providers.
• The full sporting-event management cycle, from conception and planning all the way through to implementation, review and post-event activities, such as calculating the carbon footprint and measures to offset it.
• Outcomes of stakeholders’ involvement.
• End users’ needs.
• Any legacy-related issues.

 

Introducing sustainability guidelines and criteria from the start reduces the negative impact of holding sporting events on the environment, on people and on the economy, and thanks to the joint efforts of partners, suppliers, organisers, sponsors, players and spectators, we can act responsibly to change the world by boosting the local economy, fostering social development and enjoying a healthier environment.

This policy is reviewed every year with a view to improving the organisation’s overall performance and that of all the sporting events that it undertakes.

 

9. NON-COMPLIANCE WITH THESE TERMS AND CONDITIONS

Any ticket holders failing to comply with these TERMS AND CONDITIONS, through their conduct, will be denied access to the premises or will be ejected from them, without the right to a refund.

10.  VALIDITY AND MODIFICATIONS TO THESE TERMS AND CONDITIONS

If any clause of these terms and conditions is not valid, either wholly or partially, then said clause, or part of it, will be considered excluded from the Terms and Conditions. This will not affect the enforceability of the remaining clauses

11. APPLICABLE LEGISLATION AND JURISDICTION

 

All ticket purchases made on this website are subject to Spanish law.

For any controversy that may arise from the execution of the purchase, the parties are subject to the jurisdiction of the Courts of the city of Madrid, renouncing any other jurisdiction that may correspond.